Política de Privacidade

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SLOWLY is owned and operated by Slowly Communications Limited. If you have any questions or comments about this Privacy Policy, please contact us at [email protected]


By downloading or using SLOWLY you agree to this Privacy Policy and our Terms of Service.


If you are under the age of 12, you may not download or use SLOWLY. We do not knowingly collect or maintain information from children under age 12. If you are between the ages of 12 and 17, you must get your parent or guardian to read and agree to our Privacy Policy and our Terms of Service.


1. What This Privacy Policy Covers


This Privacy Policy describes how SLOWLY collects, stores, uses, and shares your information. It also describes how you can control and protect your privacy on SLOWLY.


2. Controlling and Protecting Your Privacy


Personal Safety:

After getting to know someone online, you may choose to meet him or her in-person. If so, be careful and use common sense. Never meet someone in private for the first time; choose a public place, and take a friend. For more information about staying safe, please visit connectsafely.org.


Privacy Settings:

You can change your privacy settings at any time, including how you share your location information with other users. You should review these settings regularly.


Location Information:

We collect your geolocation when you first register with Slowly, if you grant us permission to do so. We do not “track” your location, but we do collect geolocation information from your device when you log in or use Slowly. To protect your privacy and security, we do not share your precise location with other users. Your geo-location showed by your account is randomly shifted for protection.


Deleting Your Account:

You can edit or delete information that you upload to SLOWLY and you can delete your account, but you cannot recall or delete information that others have copied. When you delete your account, some or all of your information may remain on our servers, but you will not be able to access it.


Deleting Your Information and Content:

If you are under the age of 18, you can request us to delete your posted information and content. To do so, send an email to [email protected] with the account information, including nickname and login information, associated with your SLOWLY account requesting deletion. We make reasonable efforts to comply, but we cannot guarantee we will be able to delete all of your information everywhere from our systems.



Store your password in a safe place, and do not share it with anyone. If you think someone has your password, you should change it immediately.


Posting on SLOWLY:

Posting personal information on your public profile of SLOWLY, including About Me, Birthday and Last Online etc., will make it publicly available. The letters you send to your pen friends may in turn be shared by them with others. Do not post or send information that you want to keep private.


Third Parties:

We are not responsible for (and don’t have any control over) the privacy policies of third party websites, apps and ad servers. We encourage you to read the privacy policies of each and every website and app you visit.


3. Information We Collect


We collect different types of personal information about you and your activities. We collect personal information when you register, log into, and use our Service, including the features you use, the pages and screens you visit, and the information you enter, such as birthday or demographic information that you share in your profile on our Service. The specific examples in the following bullets are not meant to be exhaustive.


Email Address And Phone Number:

We may require a valid email address or phone number to register for our Service. These email and phone number will be stored in our servers while you have an account with any of our Services. We will use this email address to contact you, but you may opt out of promotional email contact inside our email. We may use your phone number to verify your account, but will generally not otherwise contact you by phone.


Profile Information You Provide:

We collect the personal information that you provide to create your profile on our Service, including gender, age, date of birth, interested topics and current location.


Automatically Collected Information:

We receive and record information from your device or browser, including your mobile device identification (AdID (Google), IDFA (Apple), device ID, etc.), IP address, cookie and beacon information, and geographic location. You may disable the location auto-update and collection inside the app settings or at your device level.


Activity and Usage Information:

We collect information about the features you use, the pages and screens you visit, and your transactions with us and with our partners and vendors, including information about your use of products or features offered through our Service.


Third Party Platform Registration (e.g. Facebook, App Store, Google Play):

When you download or register for our Service by or through a third party platform, we may also access and/or collect certain information from your third party platform account. For example, if you create your account on our Service using Facebook, we may use your user ID from Facebook to establish your account. In addition, in the course of providing our Service on third party platforms, such as the Apple App Store or the Google Play Store, the platforms may collect information about you or receive information from us in order for that platform to provide and analyze their services. Please note that these platforms are developed and administered by people or companies not affiliated with us or any of our Services and that we are not responsible for the actions of those people or companies. You should carefully review the terms of service and privacy policies of the platforms that you use to access our Service.


4. How We Use and Disclose the Information We Collect


We process personal information: (i) to execute transactions that you request, (ii) when you provide your explicit consent, (iii) for our legitimate business interests such as maintaining our books and records, securing and protecting the integrity of our Service, and for Service development; and (iv) to meet applicable legal requirements.


Specifically, we use and disclose your information in the following ways:


To customize your experience:

It includes suggestions about features you may enjoy or people you may want to meet.


To provide customer service:

We use your information in response to questions or concerns you may bring to our attention.


For research:

To conduct research, including the numbers and types of visitors, and analyze traffic on our Service. We share some user data with companies we do not own to conduct this research.


For development and testing:

To develop and test new products and features, and improve our current ones, including by conducting surveys of our users, which might be conducted with or by companies we do not own.


Bug fixes and product improvement:

To find and fix technology problems. We send data to companies we do not own in order to analyze bugs in our websites and apps so that we can keep them running smoothly.


Policy enforcement:

To enforce our Privacy Policy and Terms of Service. We send data to companies we do not own for the following reasons:


(i) To verify accounts and activity; (ii) Combat harmful conduct, such as abusive behavior and other violations of our TOS; (iii) Detect and prevent spam; (iv) Detect and prevent fraud; (v) Maintain the integrity of our Service; and (vi) Promote safety and security on our Service, such as monitoring for illegal activity and reporting to the appropriate authorities.


Contacting you:

To contact you by email, text messaging, phone, auto-dialer or otherwise, including to invite you to participate in surveys and contests, and provide you updates and information about the Service and our other products and services.


Cookies and mobile ad identification:

We may set and access cookies or use AdID or IDFA information on your device or computer to customize your experience. These files help us with the following:


(i) Authentication: Cookies are used to keep you logged into our site as you navigate through different pages; (ii) Analytics and performance: We use cookies to analyze platform performance and monitor how our visitors use the site. These help us to identify and fix bugs, understand and improve our services, and research and test new features.


Cooperation with law enforcement:

We cooperate with government and law enforcement officials to enforce and comply with the law. We report threats of violence or self-harm and other illegal activities proactively, and we may disclose information about you to government or law enforcement officials in order to: (i) protect the safety and security of our users and members of the public or (ii) satisfy subpoenas, court orders, or other governmental requests.


Business transfers:

We may share your personal information with another business entity in connection with a proposed or actual sale, assignment, merger or transfer of all or part of our business or the acquisition of all or part of another business. In such cases, we would require any such business entity to honor the terms of this Privacy Policy.


Service providers:

We transfer information to vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of services, providing customer service, facilitating payments, or conducting research and surveys. These partners agree to adhere to confidentiality obligations consistent with this Privacy Policy and the agreements we enter into with them.


Personal Information:

Except for “Cooperation with Law Enforcement,” “Business Transfers” and “Service Providers” (all described above), in connection with account verification (and then only for that purpose), or to enforce our rights under this Privacy Policy and our Terms of Service, we do not share the following personal information with any third party not owned by Slowly Communications Limited for any reason: your exact date of birth, your first name, your last name, your address, your phone number(s), or your email address.


5. Data Security and Storage


We use industry standard security measures to prevent the loss, misuse and alteration of the information under our control. However, we cannot guarantee that our security measures will prevent “hackers” from illegally obtaining this information. We will store and maintain your personal information for as long as necessary (i) for the purposes for which it was collected, (ii) to meet our current and future legal obligations, including compliance with our records retention practices, and (iii) as permitted to meet our legitimate interests.


6. Changes to this Privacy Policy


We may revise this Privacy Policy from time to time to reflect new or changed features and services, changes in the law, or changes in our use or collection of personal information. If you object to any terms and conditions of the Privacy Policy or any subsequent changes or you become dissatisfied with our Service in any way, your only option is to delete your account. Your continued use of our Service after we post a revised Privacy Policy means that you agree to the revisions.


7. Language


This Privacy Policy was written in English. If you are reading a translation and it conflicts with the English version, please note that the English version controls.


8. Our Contact Information


If you have questions regarding these Privacy Policy, please contact us.


Web: https://help.getslowly.com
Email: [email protected]

Updated as of December 9, 2018


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